Sirona Wellness (ABN 59 449 580 497) (“we”, “us”, “our”) is committed to protecting your privacy. We are also committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian privacy principles (the Privacy Act and Principles).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from sironawellness.com.au (the “Site”).

COLLECTION OF PERSONAL INFORMATION
When you visit the Site, we automatically collect certain information about your device, your site interaction, and the information required to process your purchases. This may include:

• Device Information: collected automatically when you access the site, including which Site webpages or products or services you view, and what search terms or other websites directed you to our Site. This information is used for purposes such as analytics, improving website functionality, and ensuring the security of our Site.

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

• Order/Booking Information: when you make a booking, place an order, or attempt to place an order, we collect details such as your name, billing address, shipping address, email address, phone number, and payment information.

• Other Information: any data you voluntarily provide, such as completing forms or subscribing to our email list.

• Personal Information: refers to both Device Information and Order/ Booking Information

USE OF YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties only when necessary to fulfil services. This may include:

• Service Providers: payment processors, shipping companies, and email marketing platforms. These service providers are bound by contracts or agreements to ensure your data is handled securely and used only for specified purposes.

• Google Analytics: to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

• Online Dispensaries: as we utilise external dispensaries to fulfil product supply for any prescriptions, Personal Information may be required to create and complete an order. You can view the privacy policy of common dispensaries we use, which may include but are not limited to, the below:

  • Inner Bloom Dispensary

  • Ariya Health

  • Oborne Health

  • Vital.y

  • Rener Health

  • Natural Script

• Legal Obligations: we may be required to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  

Your Personal Information will not be sold, rented, or shared with third parties for their own marketing purposes without your explicit consent.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising by using the links below:

• Facebook: opt out here.

• Google: opt out here.

• Bing: opt out here.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless otherwise required by law. For example:

• Order information is retained for tax and accounting purposes.

• Other information is stored for business improvement or support purposes

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@sironawellness.com.au.

Last Updated: 23/01/2025