Terms of service.

AGREEMENT TO TERMS

OVERVIEW

 This website is operated by Sirona Wellness.

By continuing to utilise this website, including accessibility to all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service (“Terms of Service”, “Service”, “Terms”, “Terms and Conditions”). If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

These terms apply to all users of the site, including and not limited to users who are browsers, vendors, customers, merchants, and/ or contributers of content.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

  • Sirona Wellness (“Sirona Wellness,” “Us,” “We,” “Our”) refers to Sirona Wellness as an entity. 

  • Patient: (“Customer,” “Client,” “Participant,” “You,” “Your”) refers to the individual who receives products and/or services from Sirona Wellness.

  • Website: Refers to the Sirona Wellness domain, sironawellness.com.au 

  • Services: (“Appointment,” “Consultation,” “Booking”) refers to the arrangement in which Sirona Wellness provides naturopathy expertise to a client in exchange for payment.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us

SECTION 3 - TERMS & CONDITIONS OF SERVICE AND PRIVACY POLICY AGREEMENT

The headings used in this document are for organisational purposes only and do not alter the meaning of the Terms & Conditions or Privacy Policy.

By accessing our site, you confirm your agreement to these Terms & Conditions and Privacy Policy.

We encourage you to review this document periodically to ensure you remain informed and satisfied with any updates.

Occasionally, we may ask you to verify or reaffirm your consent to these Terms & Conditions and Privacy Policy. Your cooperation in this process is appreciated.

This version reflects the most recent update to our Terms & Conditions and Privacy Policy, effective as of the date listed at the end of this document. You can review the most current version of our Terms & Conditions of Service at any time on this page.

Sirona Wellness reserves the right, at our sole discretion, to update, modify or replace any part of these Terms & Conditions of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes to our Terms & Conditions of Service. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.

SECTION 4 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

All information and content provided is based upon research, internal & external information, degree-based knowledge, personal experiences and opinion. 

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Sirona Wellness does not take the duty of care or provide individual health advice out of 1:1 naturopath consultation. For professional medical advice regarding your health, visit your health care professional.

SECTION 5- CLIENT INTAKE FORMS

Sirona Wellness requires new clients to complete the Client Registration form and the Pre-Assessment Questionnaire at least 24 hours before the scheduled appointment. These forms are included in your booking confirmation email. 

If the intake form is not completed before your scheduled appointment, the appointment will be rescheduled with an additional full fee incurred by the client.

 

SECTION 6 - MINORS

By using Sirona Wellness, you confirm that you are of legal age in your state or territory of residence and accept full legal responsibility for any person in your household or anyone using your electronic device who is under the age of majority in your area. This includes, but is not limited to, any minor dependents who may be accessing our website.

You also agree to supervise your minor's use of our website and oversee all communications between our parties.

Please note that while we take precautions, not all electronic networks, whether online or private, are fully secure.

In Australia, the age of majority is 18 years or older. Any bookings made for individuals who are under the age of majority must be completed by a parent or guardian, who must also provide the minor's details. The parent or guardian must be present during any consultations for individuals under the age of majority.

 

SECTION 7 - MODIFICATIONS TO THE SERVICE & PRICES

Sirona Wellness reserves the right to modify or discontinue any products or services (or any part or content thereof) at any time without prior notice.

Prices for products and services are subject to change at any time without notice.

Sirona Wellness is not liable to you or any third party for any modifications, price changes, or discontinuation of products or services.

 

SECTION 8 - LIABILITY

By accessing and using this Website, you agree to indemnify and hold us harmless from any claims, suits, demands, liabilities, costs, or expenses arising from or related to your use of the Website.

While we have taken every precaution to ensure the accuracy of the information presented on this Website, we cannot be held liable for any errors or inaccuracies that may occur.

SECTION 9 - COMMUNICATION

At Sirona Wellness, we value clear communication and are committed to providing quality support to our clients. However, please note the following guidelines regarding communication outside of scheduled consultation hours:

  • Response Time: we aim to respond to emails and messages within 48 hours, Monday to Friday, during business hours. Please allow additional time for responses on weekends or public holidays.

  • Medical Advice: we are unable to provide medical advice or treatment recommendations via email or other forms of communication outside of consultations. Any health-related inquiries, treatment plans, or medical concerns will only be addressed during scheduled consultation sessions.

  • Non-Emergency Matters: for any questions or general inquiries that are not urgent, please feel free to email us at hello@sironawellness.com.au

  • For medical emergencies or urgent concerns, please seek immediate medical attention from your GP, a hospital, or call 000.

 

By contacting us outside of your consultation, you acknowledge that we are unable to provide detailed advice or treatment plans through email or other non-consultation channels.

Sirona Wellness may use your personal Information to send you newsletters, marketing materials, promotional content, or other information that may be of interest to you. You can opt out of receiving these communications at any time by marking “opt out” on your client intake form, or by following the “Unsubscribe” link or the instructions provided in any correspondence from us.

Messages sent through Instagram, Facebook, or other platforms are not monitored regularly, so please avoid sending queries through these channels.

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SECTION 10 - PAYMENT

  • Initial Appointments: To secure your initial appointment, all new clients are required to prepay the full appointment fee at the time of booking.

  • All appointments, payment deadline: Full Payment must be made within 2 days of the invoice date, as stated on the invoice.

  • Overdue Fees: Failure to pay within 2 days of the invoice date will incur a $5.00 weekly overdue fee, starting 2 days after the invoice date.

  • Collection of Unpaid Fees: If payment is not made in accordance with our terms, Sirona Wellness reserves the right to pursue payment for fees, interest, and any costs incurred in recovering the amounts owed.

  • Accepted Payment Methods: We accept payments via EFTPOS, Visa, MasterCard, AMEX, Google Pay, Apple Pay, and Bank Transfer (Osko). For bank transfer details, please email us at hello@sironawellness.com.au.

  • Non-Refundable Payments: Payments made to Sirona Wellness are non-refundable but can be credited to your account.

  • Payment Data Collection: Purchasing products or services from Sirona Wellness may require the collection of billing and payment data, including your name, credit card details, billing address, and postcode, by our third-party partners. All transactions are securely encrypted through Stripe Payments Pty Ltd, which complies with Payment Card Industry (PCI) standards and holds PCI Service Provider Level 1 security.

To view our full Booking, Rebate, and Cancellation Policy, click here.

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SECTION 11 - PRODUCTS AND SERVICES

Payment must be received in full before products can be dispatched from our affiliated dispensaries.

All orders are subject to availability. Dispatch times are dependent on availability and may be subject to delays with the shipping service beyond our control. 

When purchasing a product, you agree that:

  • You are over the age of majority for your state/territory of residence.

  • You will consult with a health professional before commencing the product. 

  • You do not have any known allergies or contraindications to the ingredients contained in the product. 

  • You are not pregnant. 

When purchasing a product, you declare that Sirona Wellness is not held responsible to any risks or health outcomes associated with that product. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 12 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for evaluating the content or accuracy and we do not have any liability for any third-party materials or websites.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 13 - ERRORS, INACCURACIES, & OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 14 - MEDICAL DISCLAIMER

The Content on our Site is not intended to be a substitute for professional medical advice, diagnosis, or treatment, and is general in nature. Always seek the advice of your doctor or other qualified health provider with any questions you may have about a medical condition, or regarding your physical or mental health and wellness.

Never disregard professional medical advice or delay in seeking it because of something you have read on our Site.

If you experience any pain or difficulty with exercise or diet, stop and consult your healthcare provider. If you think you may have a medical emergency, call your doctor or 000 immediately.

Self-prescribed complementary medicines purchased under guidance of Sirona Wellness

  • Complementary medicines should be treated with the same caution as prescription medicines.

  • Using products self-prescribed can be risky for a range of reasons.

  • Avoid the temptation to self-diagnose and self-medicate with supplements and herbs.

  • Always consult with your prescribing medical or naturopathic about any health concerns and tell them about any complementary medicines you are taking or thinking of taking. We recommend you book an appointment before commencing any self-prescribed products.
    It's important to understand the potential benefits and risks of any therapy, medicine or treatment. The complementary therapy you are considering may be safe and may work for others, but it may not be the best treatment for you.

The dangers of self-diagnosis and self-medication
Easy access to health information on the internet and social pressure to take responsibility for your own health can lead to self-diagnosis. You may be tempted to self-diagnose and then decide to self-medicate with medicines bought online. This is very risky. Always see your doctor or naturopathic clinicians for treatment advice.
Safety issues include:

  • The diagnosis may be wrong.

  • Self-medication may delay your visit to the doctor and may mean you miss out on a proper diagnosis.

  • Without proper medical attention, you may not receive the appropriate treatment for your condition.

  • In the case of serious illness, a delay in medical treatment may cause even more serious issues (such as preventable health effects, greater difficulty, or impossibility in achieving a cure) or even death.

  • The complementary medicine itself may cause health problems. For example, it may have unwanted side effects, change the way prescription medicines work in your body, interact with alcohol and other drugs or treatments, or contain harmful ingredients not shown on the label.

  • If the complementary medicine isn't effective or appropriate, you are wasting your money.

Sirona Wellness and its consultants will not take any responsibility for damages caused by products purchased that are  NOT INCLUDED ON YOUR CURRENT Treatment Plan, which is valid for 12 months

SECTION 15 - QUESTIONS OR FEEDBACK

Questions or feedback about our Terms & Conditions of Service may be forwarded to us via email at hello@sironawellness.com.au

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; or (2) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. 

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SECTION 16 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at our contact information, supplied below:

Sirona Wellness

hello@sironawellness.com.au

SECTION 17 - BUSINESS DETAILS

Business name: Sirona Wellness

ABN: 59449580497

Last updated: 23/01/2025